State Farm® Insurance Agent Aprille Shaffer

"When we switched insurance companies my husband had so many questions and concerns. Lisa was so patient and understanding. She was very informative and shared her knowledge without being pushy or too "salesy". It was a pleasure to have someone so patient and kind making a big change like this."

"The team that Aprille has put together here is phenomenal! Very responsive and answered all of the questions I had about my policies and options even compared the insurance coverage with what I had at a previous provider. A great team!"

"Awesome team of people. Very helpful. Thank you!"

"Great staff, very helpful"

"By far the best customer service I’ve ever had. Had a small accident back in May and they helped me get everything handled in a timely manner and had fantastic follow up."

"Office staff is all amazing and has been very helpful!! thank you!!"

"This office is the absolute BEST! We had a serious accident and because their office had gone over the reasons we needed additional coverage, we were spared from a lawsuit. If you don’t have an “umbrella” policy, you NEED one. I am so thankful for Lisa (the office manager) and Aprille for holding our hand through what would have been a catastrophic loss for our family. It was emotionally devastating, but at least they took the burden of the financial devastation off our plate. In a world of such uncertainty, they are truly a blessing. Furthermore, there is much more to insurance than the price you pay each month. When you have a life changing claim, it’s a comfort to know that this staff will help you and fight for you every step of the way…cannot say enough good things about them. ♥️"

"!AVOID THIS STATE FARM OFFICE AT ALL COSTS! I recently moved from Texas to Charlotte and transferred my State Farm policy here. Everything was fine initially until I moved again within Charlotte (from the University area to Huntersville). Because of that change, I was told I’d receive a $25 refund check within 2 to 4 weeks. After waiting a month, I called back they said another 4 weeks. I waited again, called after a month now they said 6 weeks. Today, I called once more and spoke with a woman named Lisa. When I asked for an update, she repeatedly said she didn’t know anything. When I asked why, she told me she was in sales, then hung up the phone on me mid-conversation. I called back, explained that I was disappointed and didn’t appreciate being hung up on, and mentioned I wanted to cancel my policy. She simply said “okay” and hung up again. This level of unprofessionalism is unacceptable. A note to Lisa: If you don’t know something, admitting it is perfectly fine, but being rude and hanging up on customers is not. As someone in sales, please remember that your attitude directly impacts your office’s reputation. If you’re having a bad day, it’s better not to answer calls than to treat customers poorly. I don’t have an issue with State Farm as a company, but I strongly advise avoiding this particular office based on how they handle customers."

"Aprille and her team are always super responsive and helpful. We have been with Aprille for many. many years and they are consistently professional and helpful. I just added coverage for my boat and Lisa did a great job of connecting the needs and the answers to get us what we needed in a timely way."

"I want to express my sincerest gratitude for Lisa Morton. Lisa is a primetime customer service agent. From the moment she gives her name, you already feel welcome and comfortable that something important is about to be handled. After having dealt with a competitor's mishandling of my insurance policy, I was happy they did because I would have never had the opportunity to come to a better car insurance provider. Thank you Lisa Morton for making my day yesterday. You have no idea how much that will extend to my family as well."

"My company has been working with Aprille for years and she has NEVER disappointed. The team is wonderful and responsive. We keep them busy with continuous requests for updated COI's and we always receive quickly. We couldn't be happier with this team! -COTC, LLC"

"Lisa at Aprille Shaffer’s State Farm office provided exceptional service. While moving temporarily from one state to another, she was able to provide me an affordable renters policy that covered my home’s belongings, which were put in storage. Lisa is professional, takes the initiative to find a solution, and is quick to respond. She gave me one less thing to worry about while moving."

"Great insurance agent. Very prompt responses and takes care of matters with sincerity."

"Lisa was extremely helpful with all of my insurance needs. She was very patient and thorough. Thank you!"

"Great help from Lisa! It was a learning experience for me getting insurance and she showed patience and answered all my questions."

"Good helping Agents! Are ready to answer our questions and are detailed in explaining your coverage options."

"Lisa was so awesome when assisting me with getting life insurance. Her laugh is so infectious. I was having a bad day. And her attitude was bubbly but professional from the moment she picked up the phone. She took the time and answered all my questions. Even when I twxy her she was prompt to respond definitely need more employees like her. Past experiences with other weren't so pleasant."

"If you're trying to decide on a new insurance agent, run away from Aprille Shaffer State Farm as fast as you can. As another customer (Luis Y) said in his recent review, I had a nearly identical experience. Should have a new roof right now based on our hail damage, instead we have been squabbling over $300 that is due to us per their quote for our repair. The claims team is worthless, the local office is worthless. Everyone lies and just denies your claims. Been a customer for 15+ years, never filed a single claim and this is how a loyal customer is treated. If you do one right thing today, it would be never doing business with this agency or State Farm."

"We have all our insurance with Aprille and she is fantastic. Auto, home, umbrella etc. have worked with her for years! Had a small leak in a bathroom and we were able to get it repaired quickly. We highly recommend using Aprille and State Farm."

"I am not one that would go and post reviews but this has been long overdue. If you are reading this, I recommend you turn around and go with another insurance company all together. As for its agents, its pretty much clear that they just want to collect your payment. I've had State Farm and this insurance agent since 2010 and cant get anything approved or fixed on the house in 14 years. With all storms that has come thru Charlotte/Concord NC, their response is normal wear and tear and could not find any storm damage. I dont know about you but in 14 years with all hail, winds, snow, storms, etc... that has come through my area State Farm says it's normal wear and tear, thats just the roof and if the roof isn't repaired of course there is the domino/trickle affect (leakage within the walls) also considered wear and tear. I've had 3 third-party contractors who looked at the roof and the exterior of the house who said its definitely storm damage but to State Farm its wear and tear. I'm sure I'll get an automation reply or something. Also, dont bother submitting claims which I have done (and or course were denied) for these issues. Also a bit of warning cause if and when you leave State Farm there is a flag issued on your property or yourself so that other insurers are aware. For Stare Farm, 14 years collecting funds, sending threatening cancellation notices if you miss a payment by a few days, I would have hired a contractor to fix my issues that are NOT wear & tear. Dont bother calling or reaching out to me. I think you have done enough in 14 years. I would recommend maybe rewording your 'Mission Statement' because in 14 years I had unexpected issues that were caused by storms but to State Farm its not covered. Thanks again for all your help."

"Kathryn D. helped us to establish new homeowners, auto, and umbrella insurance policies. Throughout the process of receiving many quotes from different agencies, Kathryn stood out as providing the best customer service. She was clear in explaining the policies, she was kind and courteous in answering all of our questions in a timely and thorough manner, she communicated well via telephone, email, and text messages, and she maintained an excellent balance of availability without being absent or overbearing and pushy. Kathryn was able to compare a new policy quote to our old policy and helped us understand rate and coverage comparisons. State Farm was able to offer a competitive rate quote. Kathryn also made it easy to set up an automatic payment plan for our insurance premium payments. The Aprille Shaffer State Farm Insurance office is local to us, and we expect they will continue to remain available for future customer service needs.Thank you, Kathryn, for your care, concern, and professional customer service. The only challenge we experienced in our relationship with State Farm, during this process, occurred at the beginning. We began a quote request online, and we were notified that we were unable to continue online after having entered all of our data. We were referred to call Aprille Shaffer, agent, to continue our rate quote request. Having called the Aprille Shaffer office three times, we were unable to contact Aprille Shaffer. We have not spoken to her to date. Following this initial frustration, Kathryn was able to provide excellent customer service throughout the remainder of the process and established a good relationship."

"The Aprille Schaffer agency gives A1 service. Aprille and her staff are always kind and courteous. We truly appreciate them. If you want the best service you should choose this agency."

"Timely, excellent customer service."

"Lisa was great and very helpful. By far the kindest agent I’ve ever spoken to :)"

"I moved here from Falls Church VA back in May, as part of my move I had my State Farm Agent there contact Aprille Schaffer’s office here in Charlotte. I was contacted by Lisa Bolon and from the very start she and I clicked and she worked with me to get all of my details for my Renter’s Insurance and Car Insurance - Lisa had my renter’s policy spot on for my Apartment Complex standards and was accepted immediately. My car insurance is still pending basically because my SUV went into the shop and was there for 2 months - I am ready to get the car insurance but unfortunately the NC DMV still has not processed my Title change yet so I am waiting. But I have to say that Lisa has been great and patient and helpful in every aspect that she can assist me and for that I am grateful and glad I am with State Farm."